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Contentseite",{},"2025-06-15T19:20:16.249+00:00","2025-06-15T21:59:30.559+00:00",[987],{"translated":988,"createdAt":984,"updatedAt":989,"type":990,"blocks":991,"pageId":979,"page":8,"position":53,"name":8,"sizingMode":1026,"mobileBehavior":1027,"backgroundColor":8,"backgroundMediaId":8,"backgroundMedia":8,"backgroundMediaMode":1023,"cssClass":8,"cmsPageVersionId":950,"visibility":1028,"customFields":8,"id":1021,"apiAlias":1029},[],"2025-06-15T21:59:30.557+00:00","default",[992],{"versionId":950,"translated":993,"createdAt":994,"updatedAt":995,"type":996,"slots":997,"sectionId":1021,"position":53,"name":8,"sectionPosition":1022,"marginTop":8,"marginBottom":8,"marginLeft":8,"marginRight":8,"backgroundColor":8,"backgroundMediaId":8,"backgroundMedia":8,"backgroundMediaMode":1023,"cssClass":8,"cmsSectionVersionId":950,"visibility":1024,"customFields":8,"id":1008,"apiAlias":1025},[],"2025-06-15T19:20:50.925+00:00","2025-06-15T21:59:30.555+00:00","text",[998],{"versionId":950,"translated":999,"createdAt":1006,"updatedAt":8,"type":996,"slot":1007,"block":8,"blockId":1008,"config":1009,"fieldConfig":1012,"translations":8,"data":1017,"locked":946,"cmsBlockVersionId":950,"customFields":8,"id":1019,"apiAlias":1020},{"config":1000,"customFields":1005},{"content":1001,"verticalAlign":1004},{"value":1002,"source":1003},"\u003Ch2>Zusatzbedingungen zur Agoriz Käufergarantie – reguläre Teilnahme\u003C/h2>\u003Cp>\n\n\u003C/p>\u003Cp style=\"text-align: justify\">Stand: 17.07.2026\u003C/p>\u003Cp style=\"text-align: justify\">\u003Cbr>\u003C/p>\u003Cp style=\"text-align: justify\">\u003Cstrong>§ 1 Gegenstand der Agoriz Käufergarantie\u003C/strong>\u003C/p>\u003Cp>\n\n\u003C/p>\u003Cp style=\"text-align: justify\">\u003Cstrong>(1)\u003C/strong> Die Agoriz Käufergarantie ist eine freiwillige Zusatzleistung von Agoriz zur Stärkung des Kundenvertrauens und zur einheitlichen Abwicklung bestimmter Rückgabe-, Käuferschutz-, Garantie- oder Reklamationsfälle im Zusammenhang mit über den Agoriz Marketplace verkauften Produkten.\u003C/p>\u003Cp>\n\n\u003C/p>\u003Cp style=\"text-align: justify\">\u003Cstrong>(2)\u003C/strong> Die Agoriz Käufergarantie gilt ausschließlich für Produkte und Bestellungen, die von Agoriz ausdrücklich für die Teilnahme an der Agoriz Käufergarantie freigegeben wurden und bei denen die Agoriz Käufergarantie zum Zeitpunkt des Vertragsschlusses gegenüber dem Kunden ausgewiesen war.\u003C/p>\u003Cp>\n\n\u003C/p>\u003Cp style=\"text-align: justify\">\u003Cstrong>(3)\u003C/strong> Die Agoriz Käufergarantie begründet keine Einschränkung gesetzlicher Rechte des Kunden gegenüber dem Anbieter. Insbesondere bleiben gesetzliche Gewährleistungsrechte unberührt.\u003C/p>\u003Cp>\n\n\u003C/p>\u003Cp style=\"text-align: justify\">\u003Cstrong>(4)\u003C/strong> Die Agoriz Käufergarantie stellt keine allgemeine Rücknahmeverpflichtung für sämtliche Produkte dar. Insbesondere bleibt ein gesetzlich ausgeschlossener Widerruf bei Waren, die nach Kundenspezifikation angefertigt werden oder eindeutig auf die persönlichen Bedürfnisse des Kunden zugeschnitten sind, hiervon unberührt. Nach § 312g Abs. 2 Nr. 1 BGB besteht bei solchen Waren grundsätzlich kein Widerrufsrecht, soweit die gesetzlichen Voraussetzungen erfüllt sind.\u003C/p>\u003Cp>\n\n\u003C/p>\u003Cp style=\"text-align: justify\"> \u003C/p>\u003Cp>\n\n\u003C/p>\u003Cp style=\"text-align: justify\">\u003Cstrong>§ 2 Teilnahmevoraussetzungen\u003C/strong>\u003C/p>\u003Cp>\n\n\u003C/p>\u003Cp style=\"text-align: justify\">\u003Cstrong>(1)\u003C/strong> Ein Anbieter kann an der Agoriz Käufergarantie teilnehmen, wenn er von Agoriz hierfür zugelassen wurde.\u003C/p>\u003Cp>\n\n\u003C/p>\u003Cp style=\"text-align: justify\">\u003Cstrong>(2)\u003C/strong> Voraussetzung für die reguläre Teilnahme ist insbesondere, dass der Anbieter:\u003C/p>\u003Cp>\n\n\u003C/p>\u003Cp style=\"text-align: justify\">a) mindestens 50 Bestellungen über Agoriz versandt hat,\u003C/p>\u003Cp>\n\u003C/p>\u003Cp style=\"text-align: justify\">b) seit mindestens 30 Tagen auf Agoriz aktiv ist,\u003C/p>\u003Cp>\n\u003C/p>\u003Cp style=\"text-align: justify\">c) eine Reklamationsquote von höchstens 3 % aufweist,\u003C/p>\u003Cp>\n\u003C/p>\u003Cp style=\"text-align: justify\">d) keine erheblichen oder wiederholten Verstöße gegen die Anbieter-AGB, Qualitätsvorgaben, Lieferfristen oder Mitwirkungspflichten begangen hat,\u003C/p>\u003Cp>\n\u003C/p>\u003Cp style=\"text-align: justify\">e) sich ausdrücklich zur Teilnahme an der Agoriz Käufergarantie entscheidet.\u003C/p>\u003Cp>\n\n\u003C/p>\u003Cp style=\"text-align: justify\">\u003Cstrong>(3)\u003C/strong> Agoriz kann einzelne Produktgruppen, Produkte oder Anbieter von der Agoriz Käufergarantie ausschließen, wenn diese aufgrund von Größe, Gewicht, Rücksendekosten, Bruchrisiko, hygienischen Gründen, Individualisierungsgrad, Gefahrgutmerkmalen oder sonstigen sachlichen Gründen für die Agoriz Käufergarantie nicht geeignet sind.\u003C/p>\u003Cp>\n\n\u003C/p>\u003Cp style=\"text-align: justify\">\u003Cstrong>(4)\u003C/strong> Ein Anspruch des Anbieters auf Teilnahme an der Agoriz Käufergarantie besteht nicht.\u003C/p>\u003Cp>\n\n\u003C/p>\u003Cp style=\"text-align: justify\"> \u003C/p>\u003Cp>\n\n\u003C/p>\u003Cp style=\"text-align: justify\">\u003Cstrong>§ 3 Leistungsumfang der Agoriz Käufergarantie\u003C/strong>\u003C/p>\u003Cp>\n\n\u003C/p>\u003Cp style=\"text-align: justify\">\u003Cstrong>(1)\u003C/strong> Im Rahmen der Agoriz Käufergarantie übernimmt Agoriz gegenüber dem Anbieter nach Maßgabe dieser Zusatzbedingungen die Erstattung des Warenwertes, wenn ein von Agoriz freigegebener Garantiefall vorliegt und der Anbieter dem Kunden eine entsprechende Gutschrift erteilt hat.\u003C/p>\u003Cp>\n\n\u003C/p>\u003Cp style=\"text-align: justify\">\u003Cstrong>(2)\u003C/strong> Erstattet wird ausschließlich der Warenwert des betroffenen Produktes oder des betroffenen Produktteils. Versandkosten, Expresszuschläge, Inselzuschläge, Montagekosten, Zusatzleistungen, Verpackungskosten oder sonstige Nebenleistungen werden nicht erstattet, sofern Agoriz nicht ausdrücklich etwas anderes bestätigt.\u003C/p>\u003Cp>\n\n\u003C/p>\u003Cp style=\"text-align: justify\">\u003Cstrong>(3)\u003C/strong> Agoriz übernimmt im freigegebenen Garantiefall die Kommunikation mit dem Kunden, die Prüfung des Rückgabeantrags sowie die Organisation der Rücksendung oder einer sonstigen nach Maßgabe dieser Zusatzbedingungen vorgesehenen Abwicklung. Agoriz kann hierfür ein Rücksendeetikett erstellen, eine andere geeignete Rücksendelösung bestimmen oder eine Abwicklung ohne Rücksendung vorsehen. Die Rücksendung kann nach Wahl von Agoriz an den Anbieter, an Agoriz oder an eine von Agoriz benannte Stelle erfolgen.\u003C/p>\u003Cp>\n\n\u003C/p>\u003Cp style=\"text-align: justify\">\u003Cstrong>(4)\u003C/strong> Agoriz trägt die Kosten der von Agoriz freigegebenen und organisierten Rücksendung, sofern der Garantiefall unter die Agoriz Käufergarantie fällt.\u003C/p>\u003Cp>\n\n\u003C/p>\u003Cp style=\"text-align: justify\">\u003Cstrong>(5)\u003C/strong> Der Anbieter bleibt Vertragspartner des Kunden und ist weiterhin für die ordnungsgemäße Erfüllung des Kaufvertrags, die gesetzliche Gewährleistung, die Produktqualität, die Produktbeschreibung, die Lieferfähigkeit sowie steuerliche und handelsrechtliche Pflichten verantwortlich.\u003C/p>\u003Cp>\n\n\u003C/p>\u003Cp style=\"text-align: justify\"> \u003C/p>\u003Cp>\n\n\u003C/p>\u003Cp style=\"text-align: justify\">\u003Cstrong>§ 4 Abwicklung eines Garantiefalls\u003C/strong>\u003C/p>\u003Cp>\n\n\u003C/p>\u003Cp style=\"text-align: justify\">\u003Cstrong>(1)\u003C/strong> Der Kunde stellt den Rückgabe-, Reklamations- oder Garantieantrag über den von Agoriz vorgesehenen Prozess.\u003C/p>\u003Cp>\n\n\u003C/p>\u003Cp style=\"text-align: justify\">\u003Cstrong>(2)\u003C/strong> Die Agoriz Käufergarantie kann vom Kunden innerhalb von 14 Tagen nach Erhalt der Ware über den von Agoriz vorgesehenen Prozess in Anspruch genommen werden. Maßgeblich für die Fristberechnung ist der nachweisbare Zugang der Ware beim Kunden. Nach Ablauf dieser Frist besteht kein Anspruch auf Inanspruchnahme der Agoriz Käufergarantie; gesetzliche Rechte des Kunden, insbesondere Gewährleistungsrechte gegenüber dem Anbieter, bleiben unberührt.\u003C/p>\u003Cp>\n\n\u003C/p>\u003Cp style=\"text-align: justify\">\u003Cstrong>(3)\u003C/strong> Agoriz prüft den Antrag und entscheidet nach pflichtgemäßem Ermessen, ob ein Fall der Agoriz Käufergarantie vorliegt.\u003C/p>\u003Cp>\n\n\u003C/p>\u003Cp style=\"text-align: justify\">\u003Cstrong>(4)\u003C/strong> Der Anbieter ist verpflichtet, Agoriz bei der Prüfung und Abwicklung unverzüglich zu unterstützen. Hierzu gehören insbesondere die Bereitstellung von Versandnachweisen, Zustellnachweisen, Produktionsinformationen, Produktfotos, Kommunikationsverläufen, Maßangaben, Konfigurationsdaten und sonstigen zur Prüfung erforderlichen Unterlagen.\u003C/p>\u003Cp>\n\n\u003C/p>\u003Cp style=\"text-align: justify\">\u003Cstrong>(5)\u003C/strong> Gibt Agoriz den Garantiefall frei, bestimmt Agoriz das weitere Vorgehen. Agoriz kann insbesondere eine Rücksendung der Ware organisieren, hierfür ein Rücksendeetikett bereitstellen oder einen sonstigen geeigneten Rücksendeweg festlegen. Der Anbieter darf ohne vorherige Abstimmung mit Agoriz keine abweichenden Rücksendewege oder Rücksendeadressen vorgeben.\u003C/p>\u003Cp>\n\n\u003C/p>\u003Cp style=\"text-align: justify\">\u003Cstrong>(6)\u003C/strong> Ist eine Rücksendung der Ware nach Einschätzung von Agoriz im Einzelfall wirtschaftlich, organisatorisch oder tatsächlich unangemessen, kann Agoriz eine Abwicklung ohne Rücksendung vorsehen. Dies kann insbesondere bei unverhältnismäßig hohen Rückholkosten, Sperrgut- oder Speditionsfällen, Abholungen von Inseln oder sonstigen schwer erreichbaren Lieferorten, geringem Warenwert im Verhältnis zu den Rücksendekosten oder vergleichbaren sachlichen Gründen der Fall sein.\u003C/p>\u003Cp>\n\n\u003C/p>\u003Cp style=\"text-align: justify\">\u003Cstrong>(7)\u003C/strong> In einem Fall nach Absatz 6 informiert Agoriz den Anbieter über die beabsichtigte Abwicklung ohne Rücksendung. Der Anbieter kann der Abwicklung zustimmen oder die Ware auf eigene Kosten und eigenes Risiko beim Kunden zurückholen lassen. Gibt der Anbieter innerhalb einer von Agoriz gesetzten angemessenen Frist keine Rückmeldung oder organisiert er innerhalb dieser Frist keine zumutbare Rückholung, kann Agoriz die Abwicklung ohne Rücksendung fortführen.\u003C/p>\u003Cp>\n\n\u003C/p>\u003Cp style=\"text-align: justify\">\u003Cstrong>(8)\u003C/strong> Erfolgt eine Abwicklung ohne Rücksendung, kann Agoriz dem Kunden vorschlagen, die Ware zu vernichten, zu entsorgen oder anderweitig aufzugeben. Agoriz kann hierfür einen geeigneten Nachweis verlangen. Ein Wareneingang beim Anbieter, bei Agoriz oder bei einer von Agoriz benannten Stelle ist in diesem Fall keine Voraussetzung für die weitere Abwicklung des Garantiefalls.\u003C/p>\u003Cp>\n\n\u003C/p>\u003Cp style=\"text-align: justify\">\u003Cstrong>(9)\u003C/strong> Erfolgt eine Rücksendung, prüft Agoriz oder der Anbieter nach Wareneingang beim Anbieter, bei Agoriz oder bei einer von Agoriz benannten Stelle den Zustand der Ware. Der Anbieter ist verpflichtet, Agoriz den Wareneingang unverzüglich zu bestätigen.\u003C/p>\u003Cp>\n\n\u003C/p>\u003Cp style=\"text-align: justify\">\u003Cstrong>(10)\u003C/strong> Nach Freigabe durch Agoriz erstellt der Anbieter gegenüber dem Kunden eine Gutschrift über den von Agoriz bestätigten Warenwert.\u003C/p>\u003Cp>\n\n\u003C/p>\u003Cp style=\"text-align: justify\">\u003Cstrong>(11)\u003C/strong> Nach Erstellung und Nachweis der Kundengutschrift erstattet Agoriz dem Anbieter den bestätigten Warenwert nach Maßgabe dieser Zusatzbedingungen.\u003C/p>\u003Cp>\n\n\u003C/p>\u003Cp style=\"text-align: justify\"> \u003C/p>\u003Cp>\n\n\u003C/p>\u003Cp style=\"text-align: justify\">\u003Cstrong>§ 5 Ausschlüsse von der Agoriz Käufergarantie\u003C/strong>\u003C/p>\u003Cp>\n\n\u003C/p>\u003Cp style=\"text-align: justify\">\u003Cstrong>(1)\u003C/strong> Die Agoriz Käufergarantie greift nicht, soweit der Garantiefall auf einem Umstand beruht, den der Anbieter zu vertreten hat. Dies gilt insbesondere bei:\u003C/p>\u003Cp>\n\n\u003C/p>\u003Cp style=\"text-align: justify\">a) fehlerhafter oder irreführender Produktbeschreibung,\u003C/p>\u003Cp>\n\u003C/p>\u003Cp style=\"text-align: justify\">b) falschen Maß-, Material-, Farb- oder Ausstattungsangaben,\u003C/p>\u003Cp>\n\u003C/p>\u003Cp style=\"text-align: justify\">c) Produktionsfehlern,\u003C/p>\u003Cp>\n\u003C/p>\u003Cp style=\"text-align: justify\">d) mangelhafter Verpackung,\u003C/p>\u003Cp>\n\u003C/p>\u003Cp style=\"text-align: justify\">e) verspäteter oder fehlerhafter Lieferung,\u003C/p>\u003Cp>\n\u003C/p>\u003Cp style=\"text-align: justify\">f) Lieferung eines anderen als des bestellten Produktes,\u003C/p>\u003Cp>\n\u003C/p>\u003Cp style=\"text-align: justify\">g) fehlender oder unzureichender Kommunikation mit Agoriz oder dem Kunden,\u003C/p>\u003Cp>\n\u003C/p>\u003Cp style=\"text-align: justify\">h) Verstoß gegen gesetzliche Pflichten, Anbieter-AGB oder Agoriz-Vorgaben.\u003C/p>\u003Cp>\n\n\u003C/p>\u003Cp style=\"text-align: justify\">\u003Cstrong>(2)\u003C/strong> Die Agoriz Käufergarantie greift ferner nicht bei missbräuchlichen, offensichtlich unbegründeten oder betrügerischen Anträgen des Kunden.\u003C/p>\u003Cp>\n\n\u003C/p>\u003Cp style=\"text-align: justify\">\u003Cstrong>(3)\u003C/strong> Agoriz kann die Erstattung ganz oder teilweise verweigern, wenn der Anbieter seine Mitwirkungspflichten verletzt, erforderliche Unterlagen nicht fristgerecht bereitstellt oder die Prüfung des Garantiefalls erschwert.\u003C/p>\u003Cp>\n\n\u003C/p>\u003Cp style=\"text-align: justify\">\u003Cstrong>(4)\u003C/strong> Klassische Fragestellungen bei Maßanfertigungen, insbesondere kundenseitig falsch gemessene Maße, falsch ausgewählte Konfigurationen oder nachträgliche Änderungswünsche des Kunden, führen nicht automatisch zu einer Belastung des Anbieters. Entscheidend ist die Prüfung des Einzelfalls durch Agoriz.\u003C/p>\u003Cp>\n\n\u003C/p>\u003Cp style=\"text-align: justify\"> \u003C/p>\u003Cp>\n\n\u003C/p>\u003Cp style=\"text-align: justify\">\u003Cstrong>§ 6 Garantieentgelt\u003C/strong>\u003C/p>\u003Cp>\n\n\u003C/p>\u003Cp style=\"text-align: justify\">\u003Cstrong>(1)\u003C/strong> Für die Teilnahme an der Agoriz Käufergarantie zahlt der Anbieter an Agoriz ein Garantieentgelt in Höhe von 3,5 % des Warenwertes der über Agoriz verkauften und für die Agoriz Käufergarantie freigegebenen Produkte.\u003C/p>\u003Cp>\n\n\u003C/p>\u003Cp style=\"text-align: justify\">\u003Cstrong>(2)\u003C/strong> Der Warenwert im Sinne dieser Regelung ist der Nettoverkaufspreis des jeweiligen Produktes ohne Versandkosten, Zuschläge, Montagekosten oder sonstige Nebenleistungen, sofern nicht ausdrücklich etwas anderes vereinbart wurde.\u003C/p>\u003Cp>\n\n\u003C/p>\u003Cp style=\"text-align: justify\">\u003Cstrong>(3)\u003C/strong> Das Garantieentgelt fällt zusätzlich zu sonstigen Provisionen, Gebühren oder Entgelten an, die sich aus den Anbieter-AGB, Preislisten oder individuellen Vereinbarungen ergeben.\u003C/p>\u003Cp>\n\n\u003C/p>\u003Cp style=\"text-align: justify\">\u003Cstrong>(4)\u003C/strong> Agoriz ist berechtigt, das Garantieentgelt mit laufenden Abrechnungen gegenüber dem Anbieter zu verrechnen.\u003C/p>\u003Cp>\n\n\u003C/p>\u003Cp style=\"text-align: justify\"> \u003C/p>\u003Cp>\n\n\u003C/p>\u003Cp style=\"text-align: justify\">\u003Cstrong>§ 7 Zahlungsabwicklung und verzögertes Routing bei Garantieprodukten\u003C/strong>\u003C/p>\u003Cp>\n\n\u003C/p>\u003Cp style=\"text-align: justify\">\u003Cstrong>(1)\u003C/strong> Bei Produkten und Bestellungen, die für die Agoriz Käufergarantie qualifiziert sind, kann Agoriz die Auszahlung bzw. Weiterleitung des dem Anbieter zustehenden Betrages über den eingebundenen Zahlungsdienstleister bis zum Ablauf der Garantiefrist zurückstellen oder zurückstellen lassen.\u003C/p>\u003Cp>\n\n\u003C/p>\u003Cp style=\"text-align: justify\">\u003Cstrong>(2)\u003C/strong> Die Zurückstellung dient der Sicherstellung einer ordnungsgemäßen Abwicklung berechtigter Garantiefälle während der Garantiefrist.\u003C/p>\u003Cp>\n\n\u003C/p>\u003Cp style=\"text-align: justify\">\u003Cstrong>(3)\u003C/strong> Die Garantiefrist beträgt 14 Tage ab Erhalt der Ware durch den Kunden.\u003C/p>\u003Cp>\n\n\u003C/p>\u003Cp style=\"text-align: justify\">\u003Cstrong>(4)\u003C/strong> Wird innerhalb der Garantiefrist kein Garantiefall geltend gemacht oder wird ein geltend gemachter Garantiefall abgelehnt, wird die Auszahlung bzw. Weiterleitung nach Maßgabe der Zahlungs- und Abrechnungsprozesse angestoßen.\u003C/p>\u003Cp>\n\n\u003C/p>\u003Cp style=\"text-align: justify\">\u003Cstrong>(5)\u003C/strong> Wird ein Garantiefall innerhalb der Garantiefrist geltend gemacht, kann die Auszahlung bzw. Weiterleitung bis zur abschließenden Prüfung und Abwicklung des Garantiefalls ganz oder teilweise zurückgestellt werden.\u003C/p>\u003Cp>\n\n\u003C/p>\u003Cp style=\"text-align: justify\">\u003Cstrong>(6)\u003C/strong> Der Kaufvertrag zwischen Kunde und Anbieter sowie die Stellung des Anbieters als Verkäufer bleiben hiervon unberührt.\u003C/p>\u003Cp>\n\n\u003C/p>\u003Cp style=\"text-align: justify\"> \u003C/p>\u003Cp>\n\n\u003C/p>\u003Cp style=\"text-align: justify\">\u003Cstrong>§ 8 Reklamationsquote, Überprüfung und Ausschluss\u003C/strong>\u003C/p>\u003Cp>\n\n\u003C/p>\u003Cp style=\"text-align: justify\">\u003Cstrong>(1)\u003C/strong> Agoriz überprüft regelmäßig die Reklamationsquote teilnehmender Anbieter.\u003C/p>\u003Cp>\n\n\u003C/p>\u003Cp style=\"text-align: justify\">\u003Cstrong>(2)\u003C/strong> Die Reklamationsquote berechnet sich aus dem Verhältnis der relevanten Reklamations- und Garantiefälle zu den über Agoriz versandten Bestellungen innerhalb eines von Agoriz festgelegten Betrachtungszeitraums.\u003C/p>\u003Cp>\n\n\u003C/p>\u003Cp style=\"text-align: justify\">\u003Cstrong>(3)\u003C/strong> Liegt die Reklamationsquote des Anbieters über 3 %, aber unter 5 %, kann Agoriz den Anbieter in eine Übergangsphase aufnehmen. In dieser Übergangsphase kann Agoriz geeignete Maßnahmen verlangen, um die Reklamationsquote zu reduzieren.\u003C/p>\u003Cp>\n\n\u003C/p>\u003Cp style=\"text-align: justify\">\u003Cstrong>(4)\u003C/strong> Geeignete Maßnahmen können insbesondere sein:\u003C/p>\u003Cp>\n\n\u003C/p>\u003Cp style=\"text-align: justify\">a) Anpassung von Produktbeschreibungen,\u003C/p>\u003Cp>\n\u003C/p>\u003Cp style=\"text-align: justify\">b) Verbesserung der Verpackung,\u003C/p>\u003Cp>\n\u003C/p>\u003Cp style=\"text-align: justify\">c) Anpassung von Liefer- oder Produktionsprozessen,\u003C/p>\u003Cp>\n\u003C/p>\u003Cp style=\"text-align: justify\">d) Prüfung einzelner Konfigurationsschritte,\u003C/p>\u003Cp>\n\u003C/p>\u003Cp style=\"text-align: justify\">e) verpflichtende Rücksprache mit Agoriz vor Freigabe bestimmter Produkte,\u003C/p>\u003Cp>\n\u003C/p>\u003Cp style=\"text-align: justify\">f) vorübergehende Einschränkung einzelner Produkte oder Produktgruppen.\u003C/p>\u003Cp>\n\n\u003C/p>\u003Cp style=\"text-align: justify\">\u003Cstrong>(5)\u003C/strong> Steigt die Reklamationsquote auf über 5 % oder verletzt der Anbieter wiederholt seine Pflichten, kann Agoriz den Anbieter ganz oder teilweise von der Agoriz Käufergarantie ausschließen.\u003C/p>\u003Cp>\n\n\u003C/p>\u003Cp style=\"text-align: justify\">\u003Cstrong>(6)\u003C/strong> Bis zu einer geringen absoluten Anzahl von Garantiefällen soll ein Ausschluss nicht allein aufgrund einer rechnerischen Quote erfolgen. Agoriz berücksichtigt hierbei insbesondere die absolute Anzahl der Bestellungen, die absolute Anzahl der Reklamationen, den Warenwert, die Ursache der Reklamationen und das Verhalten des Anbieters bei der Abwicklung.\u003C/p>\u003Cp>\n\n\u003C/p>\u003Cp style=\"text-align: justify\">\u003Cstrong>(7)\u003C/strong> Agoriz kann die Teilnahme an der Agoriz Käufergarantie aus sachlichem Grund jederzeit für einzelne Produkte, Produktgruppen oder Anbieter beenden.\u003C/p>\u003Cp>\n\n\u003C/p>\u003Cp style=\"text-align: justify\"> \u003C/p>\u003Cp>\n\n\u003C/p>\u003Cp style=\"text-align: justify\">\u003Cstrong>§ 9 Darstellung und Werbung\u003C/strong>\u003C/p>\u003Cp>\n\n\u003C/p>\u003Cp style=\"text-align: justify\">\u003Cstrong>(1)\u003C/strong> Agoriz ist berechtigt, teilnehmende Produkte und Anbieter mit Hinweisen, Badges, Bannern oder sonstigen Kennzeichnungen zur Agoriz Käufergarantie zu bewerben.\u003C/p>\u003Cp>\n\n\u003C/p>\u003Cp style=\"text-align: justify\">\u003Cstrong>(2)\u003C/strong> Der Anbieter darf die Agoriz Käufergarantie nur in der von Agoriz freigegebenen Form bewerben.\u003C/p>\u003Cp>\n\n\u003C/p>\u003Cp style=\"text-align: justify\">\u003Cstrong>(3)\u003C/strong> Der Anbieter darf keine weitergehenden Garantieversprechen abgeben, die über den von Agoriz kommunizierten Leistungsumfang hinausgehen.\u003C/p>\u003Cp>\n\n\u003C/p>\u003Cp style=\"text-align: justify\">\u003Cstrong>(4)\u003C/strong> Endet die Teilnahme des Anbieters oder eines Produktes an der Agoriz Käufergarantie, ist der Anbieter verpflichtet, etwaige eigene Hinweise auf die Agoriz Käufergarantie unverzüglich zu entfernen.\u003C/p>\u003Cp>\n\n\u003C/p>\u003Cp style=\"text-align: justify\"> \u003C/p>\u003Cp>\n\n\u003C/p>\u003Cp style=\"text-align: justify\">\u003Cstrong>§ 10 Mitwirkungspflichten des Anbieters\u003C/strong>\u003C/p>\u003Cp>\n\n\u003C/p>\u003Cp style=\"text-align: justify\">\u003Cstrong>(1)\u003C/strong> Der Anbieter verpflichtet sich, bei sämtlichen Garantie-, Käuferschutz-, Zahlungs- oder Reklamationsverfahren fristgerecht mitzuwirken.\u003C/p>\u003Cp>\n\n\u003C/p>\u003Cp style=\"text-align: justify\">\u003Cstrong>(2)\u003C/strong> Der Anbieter hat Anfragen von Agoriz unverzüglich, spätestens jedoch innerhalb von 2 Werktagen, zu beantworten, sofern Agoriz keine kürzere Frist vorgibt.\u003C/p>\u003Cp>\n\n\u003C/p>\u003Cp style=\"text-align: justify\">\u003Cstrong>(3)\u003C/strong> Der Anbieter muss alle zur Bearbeitung erforderlichen Informationen, Nachweise und Unterlagen vollständig und richtig bereitstellen.\u003C/p>\u003Cp>\n\n\u003C/p>\u003Cp style=\"text-align: justify\">\u003Cstrong>(4)\u003C/strong> Verletzt der Anbieter seine Mitwirkungspflichten, kann Agoriz die Erstattung verweigern, den Anbieter von der Agoriz Käufergarantie ausschließen oder sonstige Rechte aus den Anbieter-AGB geltend machen.\u003C/p>\u003Cp>\n\n\u003C/p>\u003Cp style=\"text-align: justify\"> \u003C/p>\u003Cp>\n\n\u003C/p>\u003Cp style=\"text-align: justify\">\u003Cstrong>§ 11 Verhältnis zu sonstigen Regelungen\u003C/strong>\u003C/p>\u003Cp>\n\n\u003C/p>\u003Cp style=\"text-align: justify\">\u003Cstrong>(1)\u003C/strong> Diese Zusatzbedingungen gelten ergänzend zu den Anbieter-AGB von Agoriz.\u003C/p>\u003Cp>\n\n\u003C/p>\u003Cp style=\"text-align: justify\">\u003Cstrong>(2)\u003C/strong> Im Falle von Widersprüchen gehen diese Zusatzbedingungen den allgemeinen Anbieter-AGB vor, soweit sie speziell die Agoriz Käufergarantie betreffen.\u003C/p>\u003Cp>\n\n\u003C/p>\u003Cp style=\"text-align: justify\">\u003Cstrong>(3)\u003C/strong> Gesetzliche Rechte von Kunden, gesetzliche Pflichten des Anbieters sowie zwingende verbraucherschützende Vorschriften bleiben unberührt.\u003C/p>","static",{"value":8,"source":1003},{},"2025-06-15T19:20:50.919+00:00","content","0197750740227d2593a00ed20b4a77d2",{"content":1010,"verticalAlign":1011},{"value":1002,"source":1003},{"value":8,"source":1003},[1013,1015],{"name":1007,"source":1003,"value":1002,"apiAlias":1014},"cms_data_resolver_field_config",{"name":1016,"source":1003,"value":8,"apiAlias":1014},"verticalAlign",{"content":1002,"apiAlias":1018},"cms_text","0197750740227d2593a00ed33e9896c6","cms_slot","01977506cd737a84980a8080b4fe9254","main","cover",{"mobile":18,"tablet":18,"desktop":18},"cms_block","boxed","wrap",{"mobile":18,"tablet":18,"desktop":18},"cms_section","cms_page","product",[1033],{"translated":1034,"createdAt":941,"updatedAt":8,"salesChannelId":942,"languageId":19,"routeName":58,"foreignKey":943,"pathInfo":944,"seoPathInfo":945,"isCanonical":18,"isModified":18,"isDeleted":946,"error":8,"customFields":8,"id":947,"apiAlias":61},[],"/agb-fuer-anbieter/agoriz-kaeufergarantie",{"data":1037,"status":1043},[1038,1040,1042],{"name":590,"path":1039,"seoPathInfo":-1,"categoryId":596,"type":587},"",{"name":954,"path":1041,"seoPathInfo":-1,"categoryId":962,"type":55},"agb-fuer-anbieter/uebersicht",{"name":955,"path":945,"seoPathInfo":-1,"categoryId":943,"type":55},200,1792170103680]